FAQ

Getting started begins with a friendly conversation.
We’ll take the time to understand your needs, goals, preferences and the type of support you’re looking for.
From there, we can discuss suitable services, support worker matching, availability and your funding arrangements.
Where appropriate, we’ll explain the next steps, including any service agreement and arrangements for commencing support.
We want you to feel comfortable, informed and confident before your support begins.
Contact Amigos Community Care today — we’d love to get to know you.

People with self-managed or plan-managed NDIS funding can generally choose from registered and unregistered providers for eligible supports.
If your funding is NDIA-managed, the NDIS requires you to use registered providers.
Whether Amigos can provide your particular support will depend on our registration status, your funding arrangements, the type of service required and availability.
Contact our team to discuss your plan management arrangements and the services you’re looking for.

We believe having the right support worker can make a real difference.
At Amigos Community Care, we carefully consider your interests, personality, preferences and individual support needs when matching you with a support worker.
We also understand how important consistency can be, which is why we aim to provide familiar support workers wherever possible.
Your comfort, feedback and preferences are important to us, and we encourage open communication about what works best for you.

My Aged Care is the Australian Government’s starting point for accessing subsidised aged care services.
If you or someone you care for needs assistance with everyday activities, you can contact My Aged Care to discuss eligibility and arrange an assessment.
Depending on your needs and circumstances, you may be eligible for services such as domestic assistance, meal preparation, transport and social support.
You can visit www.myagedcare.gov.au or call 1800 200 422 to get started.

In-home aged care services are designed to help older Australians remain independent, comfortable and connected while continuing to live at home.
Depending on individual needs and eligibility, support may include household cleaning, laundry, shopping, meal preparation, transport, personal care, companionship and assistance with everyday activities.
At Amigos Community Care, we focus on friendly, practical support tailored to your routines, preferences and goals.
Contact our team to discuss which services may be suitable for you.

Yes. You can arrange private in-home support without needing to be approved for government-funded aged care.
Private services are paid for directly and can provide greater flexibility when choosing the type and frequency of assistance you need.
At Amigos Community Care, we offer privately arranged support for activities such as domestic assistance, shopping, meal preparation and companionship.
Our team can discuss your needs, service availability and pricing before you decide.

Support at Home is an Australian Government program that helps eligible older Australians access services to remain independent and supported at home.
It replaced the former Home Care Packages program in November 2025.
The services available depend on your assessment, approved support plan and funding arrangements.
Whether Amigos can deliver services using your government funding will depend on the applicable provider arrangements and service availability.
We encourage you to contact our team to discuss your circumstances and explore suitable options.

At Amigos Community Care, we believe feeling comfortable with your support worker is an important part of receiving quality care.
We take the time to understand your personality, preferences, interests and support needs so we can carefully consider a suitable match.
Wherever possible, we aim to provide regular, familiar support workers and consistent visiting arrangements.
While availability and scheduling may sometimes require changes, we’ll always work to keep communication open and make your support experience as comfortable and dependable as possible.

Amigos Community Care provides personalised disability support focused on independence, everyday living skills and community connection.
Our services include independent living skills, domestic assistance, social and community participation, group activities, social development and customised support.
We take the time to understand your goals and preferences so we can explore services that suit your individual needs.
All services are subject to availability and applicable NDIS funding requirements.